Updated 30 September 2008

LSC Privacy Policy

If you have any questions about List Service Corporation’s approach to privacy, please email us at privacy@listservices.com or write us at:
Privacy Team
List Services Corporation
6 Trowbridge Drive
Bethel, CT 06801

List Services Corporation (LSC) collects the email addresses, postal addresses, telephone numbers and fax numbers for those individuals and companies who communicate with us via email and information volunteered by visitors to our website or other affiliated websites.  Information collected may include, but is not limited to inquiries and or site registrations as well as aggregated information on what sites are visited.

Individuals who supply LSC with non-electronic contact information may receive periodic offerings for products and services that may be desired and appropriate. 

If you do not want to receive communications from LSC, please let us know by sending an email of a letter to the above link or postal address.  If you would like to be removed from mailings and telemarketing offers at a national level, you may contact for mail the Direct Marketing Association at:
DMA
Attn: Ethics/Consumers
1111 19th Street NW
Suite 1100
Washington, DC 20036

And for telemarketing, you may contact the DNC through the DMA at the following address:
DNC
Attn: Ethics/Consumers
1111 19th Street NW
Suite 1100
Washington, DC 20036

Or you can contact www.thedma.org for online removal.

LSC Information Security
LSC assures compliance for information security by constantly evaluating our own measures and comparing those to other leading service bureaus.  The 6 tenants that LSC follows to comply are:

1. Constantly assessing and analyzing risks;
2. Developing reasonable policies and procedures to address those risks;
3. Selecting and implementing cost-effective controls, countermeasures, and safeguards;
4. Training workers to understand their security responsibilities;
5. Managing our secure data center; and
6. Auditing, monitoring, and responding to incidents.
   
   

LSC Privacy Guidelines & Tenants
List Services Corporation respects the privacy of each individual about whom we have any information.  List Services Corporation (LSC) and LSC’s employees take your privacy seriously.  Our privacy policy is guided by many ideas and principles and incorporates guidelines from international (Safe Harbor) and domestic (FCRA, FTC, HIPPA) privacy guidelines:

Notice:  Before any transfer of non-public personal information, LSC requires contractual confirmation from a controller from whom LSC has acquired the information that the data subjects from whom the information was derived have been provided with proper notice pursuant to the applicable laws.

Choice:  Prior to the transfer of any non-public personal information, LSC requires contractual information from a controller from which the data was extracted. LSC requires that the controller provide proper notice applicable data protection laws to the subjects from whom the data was derived.

Data Integrity: LSC takes reasonable steps to ensure data integrity to minimize the risk that potential personal information will not be misused or abused. These measures are to be made in accordance with how the personal information is being used.

Onward Transfer: LSC complies with the notice and choice principles as described above for all data, which is disclosed or transferred to a third party. 

Security:  LSC has in place measures to protect personal data from loss, disseminating personal information, unauthorized access, disclosure, alteration and destruction.  LSC data center employees and network / IT personnel are trained to handle all aspects of security for the facility.  An LSC corporate officer is responsible for conducting investigating any alleged comprises or problems and insuring proper disciplinary action is taken against those who violate LSC security and privacy policies.

Access: An individual may make a request to LSC for access to the information LSC maintains in its information products.  An individual has the right to receive personal information from LSC as to whether or not data relating to them is found in LSC products and to correct, amend or delete that information when it is inaccurate. This is subject to other limitations in the law and must be executed by the said person and on personal information only.
Individuals that desire to access such information can make a request to LSC by calling or writing LSC Consumer Affairs Department at:
List Services Corporation
6 Trowbridge Drive
Bethel, CT 06801-0516
(203) 743-2600

Enforcement:  Individuals that desire to file a complaint or dispute with LSC privacy or security policies should direct such communications to the Privacy Officer at the address described above.  The LSC Privacy Officer will explain the process to be taken when filing a complaint.

LSC is a member with the DMA.  If an individual is unable to resolve their complaint through our privacy officer, they reserve the right to write to the DMA.

The FTC Do Not Call List

As a member a DMA we remain compliant with the DNC. The following is an inclusive schedule of State DNC lists for DNC processing as of: October 9, 2003.  Please inquire directly with each state entity for specific information and guidelines on their specific DNC policies:

Alaska http://www.law.state.ak.us/consumer/index.html
Arkansas – FTC http://www.donotcall.org
California – FTC http://www.telemarketing.donotcall.gov
Colorado – FTC http://www.coloradonocall.org
Connecticut – FTC http://www.state.ct.us/dcp/nocall.htm
DMA http://www.the-dma.org/government/teleresourcecenter.shtml
Florida - FTC http://www.800helpfla.com/nosales.html
FTC Registry List http://telemarketing.donotcall.com
Important Notice Use of the FTC Registry list requires a subscription and license.
Georgia https://www.ganocall.com
Idaho http://www2.state.id.us/ag/consumer/nocalllist.htm
Indiana http://www.in.gov/attorneygeneral/telephoneprivacy/index.htm
Kansas – FTC http://www.ksag.org/contents/consumer/nocall/no-call.htm
Kentucky – FTC http://www.kycall0.net/telemarketer.asp
Louisiana http://www.lpsc.org/donotcall/
Important Notice Use of the State of Louisiana list requires that you own it.
Massachusetts – FTC https://www.madonotcall.govconnect.com/Welcome.asp
Maine – DMA http://www.state.me.us/ag/clg/clg28.html
Minnesota – FTC http://www.state.mn.us
Missouri http://www.moago.org/nocalllaw.htm
New York http://www.nynocall.com
Important Notice Use of the State of New York list requires that you own it.
Oklahoma http://www.oag.state.ok.us/oagweb.nsf/DoNotCall!OpenPage
Oregon https://www.ornocall.com/index.htm
Pennsylvania – DMA http://www.nocallsplease.com
Tennessee http://www2.state.tn.us/tra/nocall.htm
Texas http://www.texasnocall.com
Vermont - DMA http://www.sec.state.vt.us/tutor/dobiz/forms/teleinfo.htm
Wisconsin https://nocall.wisconsin.gov/web/includes/help/telemarketerfaq.asp
Wyoming - DMA http://attorneygeneral.state.wy.us/nocallB.htm

Additional services provided by LSC for DNC processed files include a DNC file report, audit reports (upon request).

1. File Reports: DNC reports for individual files will accompany the return of each DNC processed file. Information in the reports will include: a summary of result counts categorized by individual DNC lists, including the list maintained by the Federal Trade Commission (the “FTC”) in the area codes to which Client is entitled access, and specification of whether the phone numbers found on the DNC list have been removed or returned with a flag.

2. Incident Reports: Upon request we will furnish a client with an incident or audit report of the details of a specific DNC phone number found or not found on our or one of our Service Providers DNC file or in the FTC list in area codes to which Client is entitled access. Report details will include: the original phone number, the original code returned, the list on which the number was found (if applicable), the date the number was added to our or one of Service Providers lists (if applicable), the date the number was removed from the list (if applicable), any calling grace period after the list is released from or made available by the FTC or the state, and a summary of whether legal restrictions apply to the phone number in question. This report will be sent to the specified recipient within 96 hours of the receipt of the Incident request.

3. Current DNC list: The complete list of all private and governmental bodies which have proposed to enact Do Not Call legislation is incomplete. This state of incompleteness will continue to be dynamic throughout the foreseeable future as new laws are enacted and proposed lists become active lists. While List Services Corporation intends to own and make available the majority of lists made available by the States and private organizations, it may, for unspecified reasons, choose not to own any particular list(s).